Internal Communications: 2021 Tools and Best Practices

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Teams also offer virtual whiteboards, allowing users to brainstorm and collaborate in real-time, and its meeting scheduling feature helps teams coordinate meetings and manage their calendars. Recognizing team members’ achievements and contributions can increase motivation and improve job satisfaction. For example, a manager could organize a team outing to celebrate the successful completion of a project or recognize individual team members during a team meeting. Encouraging open communication within the team helps foster a positive work culture and enhances team productivity.

  1. Expect any significant changes to take a while to implement, at least if the old tools still are available for other purposes.
  2. Technology can elevate your internal communications plan, and there’s lots to choose from.
  3. For more on navigating turbulent times with empathy and strength, check out our guide to resilient leadership.
  4. Once you’ve completed this step, you’ll have a standardized process that allows you to repeat high-quality communications practices again and again.

If larger chunks of information are needed to be sent out, communicate with relatively less frequency. Balancing communicating what is necessary with what your employees can handle at once can help you to cut down on communication overload. As an example, regular inter-departmental Q&A meeting sessions can work to encourage the sharing of knowledge across departments, enhancing overall employee engagement. Additionally, consistent cross-departmental collaboration prevents employees from feeling isolated from one another, making it one of the strongest internal communications practices. A good internal communications strategy helps you reach employees — both with the message and its contents. Choosing the right technology for internal communication is important.

Key Metrics and KPIs for Assessing Communication Success

Enplug, for example, holds regular departmental Q&A sessions in which employees can ask questions to a team other than their own. In addition to what is learned, it keeps departments from feeling isolated from one another. Overall, effective internal communication is critical to the success of any organization.

Therefore, it is essential to understand which tools are most suitable for this purpose. For example, if a team member is struggling to meet a deadline, their manager could address the issue promptly and offer support and resources to help them meet the deadline. This practice can help improve team productivity and prevent potential conflicts. Otherwise, they can collaborate online through a shared platform for sharing all information in one place, where everyone can visualize every single task at any time. For example, a manager can have an open-door policy, allowing team members to approach them with their concerns and ideas.

Multiple communication channels

To enhance internal employee communication, it’s crucial to identify areas that need improvement and refine your strategy accordingly. If your internal comm materials are overflowing with words, you must change your approach. In this busy age, expecting employees to read prosaic messages is as good as asking them to keep financials noted on a physical ledger.

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Using video for internal communications makes your company updates and guides more interesting to go through. Set up employee communication feedback channels to give them a voice and a space to share their thoughts, ideas, and concerns. Monthly internal communications can be much longer and link to internal blog posts, industry news, or new training resources. Only 7% of workers strongly agree communication at their workplace is accurate, timely, and open. And employees believe that 30% of all project failures directly result from poor communication.

Through improved staff communication, customer-facing employees improve their ability to communicate brand-specific information, meaning that you get a better, more brand-consistent performance. Studies show that internal communications have a direct impact on employee performance. In order to contribute to a positive environment, studies suggest that the conversation needs to be frequent, transparent, and honest. Knowing the employee engagement metrics of your organization can help to improve performance and productivity. Important pillars of internal communication include planning the strategy carefully and aligning it to make it inclusive. Internal communicators need to compose what they say thoughtfully, to make it meaningful, and ultimately measure the results to track progress.

Best practices for communication in the workplace

Doing this will prevent any unnecessary errors, closed comments or news from accidentally being published to your team. Effective internal communications will make employees feel educated, informed, and inspired. You can promote optimal daily operations with an effective internal communication strategy. Additionally, take into consideration the internal communications metrics that you are tracking as well.

You need to make your employees realize that they are contributing to something bigger than their purview and the factors of change, which act as a powerful motivator. For example, your Sales team might not need to know about every IT update on their intranet. A Project Management Institute report found that for every $1 billion spent on projects, $75 million is put at risk by poor communication. They can help you figure out the challenges of deploying a new strategy. Realistic goals can also help you to work more efficiently toward updating your policies. As a result, many are left in the dark about topics that are important to get across, making interdepartmental collaboration and larger global projects nearly impossible.

To improve internal communication, identify who needs what information and deliver the appropriate information to the relevant segments. We’ve already mentioned that the Gallagher survey cited 74% of respondents saying the purpose of internal communication is to support culture and belonging. Employee feedback provides invaluable insights into how they perceive your internal communications and the company as a whole. Encourage feedback through anonymous surveys, suggestion boxes, and regular catch-ups. Employ strategies such as regular company newsletters, internal stories that recognize employee achievements, bulletins, and updates to share these initiatives. Keep your employees motivated and they will be sure to proudly serve as your company’s best ambassadors in employee advocacy initiatives.

The format is flexible where teams can communicate insights with other teams they may not interact with often. Learning goals can also be formalized by individuals with the help of their internal communications strategy best practice managers. From there, activities like open houses or regular learning syncs can be set up. The learning syncs happen with anyone that can offer you something towards ones learning goals.

This cloud-based platform provides a comprehensive suite of features that enable businesses to streamline their internal communications, share knowledge, and foster collaboration among team members. Along with all, lack of trust within an organization can hinder effective internal communication, as employees may not feel comfortable expressing their opinions or concerns. By prioritizing onboarding and internal communication, organizations can create a culture that supports employee engagement, productivity, and overall success. The slightest amount of praise can go a long way, especially in an age when employees want to feel valued and appreciated.

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